Voice Mail

Voice Mail is an inexpensive, easy-to-use, automated recording service that allows you to make, receive, answer, and distribute your messages from any touch-tone telephone.  All of your messages contain the date and time.

 

Accessing Your Mailbox:

1. Dial NXX-1000 (NXX is your local number prefix)

    a.Then either press # if calling from the phone your voice mail is assigned to, OR

    b. If using Auto-Login and accessing from your home phone no entry is required, OR

    c. Enter your 7-digit telephone number when calling from a remote phone.

2. Enter your password, followed by the # key.  Your password will be a default of four zeros (0000) until you change it.

3. Main Menu:

    a. Press 1 to retrieve messages.

    b. Press 2 to save a message, 3 to delete message.

    c. Press 7 for current date and time, OR

    d. Press 9 for mailbox setup.

            e. Press 4 to set auto login.

 

Accessing Your Sub-Mailbox:

Set up a sub-mail box for each member of the family, employees, etc.

1. Dial NXX-1000 (NXX is your local number prefix)

2. Press #

a. If calling from the phone your voice mail is assigned to, OR

b. If using Auto-Login and accessing from your home phone no entry is required, OR Enter your telephone number, if calling from a remote phone.

3. If you are the Group Administrator and wish to record a group greeting:

    a. Press * to access the Group Greeting Menu.  A voice prompt will guide you through those steps; OR

    b.  Enter your sub-mailbox number.

4. If requested, enter your password followed by the # key.  Your password will be a default of four zeros (0000) until you change it.

5. Main menu:

    a. Press 1 to retrieve messages.

    b. Press 7 to hear the current date and time.

    c. Press 9 for mailbox setup.

 

To Set Up Mailbox:

Mailbox Set-Up Menu:

1. Press 1 for greeting options. Disregard this step if you choose to use the default greeting.

2. Press 2 to change password. Default is 0000.

3. Press 3 for notification options. **

4. Press * to return to the main menu.

 

To change or record your greeting:

1. Press 1 for greeting options.

2. Press 2 to re-record your greeting.

3. Press # to end recording function.

4. Press 1 to listen to greeting.

 

To set up multiple mailboxes, notify WRT. Setting up Mailboxes for New Multiple Mailbox Subscribers:

1. Dial XXX-1000 to get into the voice mail.

2. When you hear, “Please enter your mailbox ID” or “Press the STAR key to administer your group greeting”, Press *.

3. When you hear, “Please enter your password followed by the pound key,” enter your password followed by #. (Default password is 0000).

4. Group greeting menu: Press 4 to record a new group greeting. For example, “Hello. You’ve reached the Jones family. For Joe, press 1; for Sally, press 2; and for little Tommy, press 3.”

5. Record the greeting and then Press #. Press 2 to save the greeting.

6. Press * to return to the main menu.

7. You will hear, “Please enter a mailbox ID” or “Press star to administer the group greeting.” Press 1 for Joe, press 2 for Sally or press 3 for Tommy.

8. You will hear, “Please enter your password followed by the pound key.” Enter your password XXXX and Press # (Default is 0000#).

9. Main Menu: Press 9 to set up your mailbox.

10.  Set-up menu: For greeting options, Press 1.

11.   Greeting menu: To record a new greeting, Press 4.

12.   Record your greeting for this mailbox (1, 2, or 3),       followed by the # key.

13.   Press 2 to save the greeting.

14.   Your group mailbox is now set up for one mailbox. Press * key to return to the main menu and you can set up the remaining mailboxes beginning with step 7.

 

To create multiple greetings:

1. Press 5 to pick a new greeting.

... a. Choose a new greeting # (2-9).

... b. Press the number of the greeting you selected.

2. Press 2 to record greeting.

3. Press # to end recording function.

4. Press 5 to pick a new greeting.  Then choose the greeting you wish to become active.

5. Press * to return to the main menu.

 

To retrieve messages:

1. Press 1 for new messages.

2. Press 2 for saved messages.

3. Press * to return to the main menu.

 

To listen to messages:

1. Press 1 to play or re-play message.

2. Press 2 to save message and go on to next.

3. Press 3 to delete message and go on to next.

 

Undelete message:  Don’t hang up.  Follow the voice prompts to listen to the messages.  Once you have played the message you deleted:

1. Press 4 to save message as new.

2. Press 5 to reply to a message. **

3. Press 6 to forward message. **

4. Press 7 to skip back three seconds.

5. Press 8 to pause or continue message.

6. Press 9 to skip forward three seconds.

7. Press * to return to the main menu.

 

To Change Your Password:

1. Press 2 to change your password.

2. Enter new password, followed by the # key.   The password is any series of up to 16 digits you choose.  You will need this password to access your mailbox, so choose a password you remember.

3. To verify, Enter your password, followed by the # key.

 

** optional feature