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Please call WRT at (701) 748-2211 (24 hours/7 days a week) or email WRT@westriv.com for assistance.
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Email requests to lexil@wrtc.com or mail to WRT, PO Box 467, Hazen ND 58545
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Be Worry-Free with WRT! Protect what matters most! Keep an eye on things using a monitor, your PC or smartphone with WRT’s self-monitoring CAMERA & DVR solutions.

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FAQs

Just call WRT at 748-2211. A customer service representative will be happy to answer all your questions.

  • 911 Surcharge: A local government-mandated charge to fund emergency 911 services.
  • Federal Access Charge: A flat monthly charge, established by the Federal Communications Commission (FCC).
  • Telecom Relay Service Fund: A state charge used to fund relay centers and special equipment to assist the hearing and speech impaired.
  • Federal Universal Service Line Charge: A flat monthly charge, established by the FCC, assessed to bring affordable phone service to all Americans, regardless of where they live.
  • Federal, State, and Local Taxes: These charges are imposed according to government guidelines and passed on to/by the appropriate agencies.

Your first bill may be larger than normal because WRT bills one month in advance (except for Long Distance charges). When you start your new services, charges will appear from the date you started service through the end of the next month’s billing cycle. For example, if you start a new service on July 12, you will see charges on your first bill from July 12 through August 31. Charges and fees will be prorated to reflect the partial month. Your bill shows these dates of service in the “Effective Date” column.

To help make paying your WRT bill easier and more convenient, WRT offers several free options for paying your bill:

  • Pay in Person – In addition to mailing in your payment, you can also visit WRT’s offices in Hazen, Beulah, or Mobridge during office hours or leave payment in the after-hours dropbox. Drop off locations are also located at Krause’s Market in Hazen and Bronson’s Marketplace in Beulah.
  • Pay Online – With Smarthub, WRT’s online billing system, customers with a valid email address can pay online with a credit or debit card. You’ll have the option to go completely paperless and be notified of your bill via email, or keep receiving your paper bill in the mail. Click here to learn more about or sign up for Smarthub.
  • AutoPay – You’ll still be able to receive and review your paper bill, but WRT will deduct the amount of your bill each month from your selected bank checking account or charge the amount to a selected credit or debit card.
  • Pay by Phone – Dial toll-free 1-844-859-5984 – available 24/7 to pay your monthly bill.

Call WRT at 748-2211 for more details or to sign up for any of these free billing options!

Payments are due the 20th of the month and become delinquent by the first week of the following month.

WRT Billing statements are usually mailed within the first five working days of each month.

Who We Are

Your local provider since 1952

Although a lot has changed since 1952, one thing has remained the same: WRT’s commitment to offering the Dakotas the best connections.

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