IT ENGINEER

Department: Internet Technology
Reports To: Network Manager
FLSA Status: Exempt
Deadline to Apply: Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT Careers, PO Box 467, Hazen, ND 58545. The first review of qualified candidates will commence on Monday, August 23, 2021. This position will be open until filled.

General Summary:
The IT Engineer will perform engineering design and implementation functions required on systems both hardware and software for all IT Voice and Broadband systems. This role has a direct impact on the customers’ perception of the quality and value of our IT products, as well as the operational and financial goals. The IT Engineer will play the role of lead engineer on highly technical projects and as on-site expert for troubleshooting complex technical issues.

Essential Job Functions: 
• Responsible for leading the IT designs that consistently deliver performance, reliability, and scalability.
• Responsible for all aspects of technical deployment, including implementation plan, methods of procedures, additional technical resource identification, and execution of work in the allotted timeframe.
• Analyze data and make recommendations for equipment changes based on analysis, including forecasting, trending, and capacity projection in all IP related infrastructure.
• Maintain a record of engineering solutions, such as detailed engineering requirements, detailed reference design, and detailed integration test plan documents and results.
• Take personal responsibility for the quality and timeliness of work and achieve results with good fiscal policy.
• Adapt to the evolving and changing business needs, conditions, and work responsibilities of WRT and the industry.
• Promote organizational mission and goals by influencing others to act in support of ideas, programs, or causes.
• Display an ongoing positive commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work.
• Perform all other related duties as assigned by management.

Knowledge, Skills, and Abilities: 
• Knowledge of routing and switching platforms including BGP, MPLS, ISIS, OSPF and other routing protocols in an ISP and customer environment.
• Knowledge of network security (ACLs, IPsec Tunnels, MFA), firewalls (Security Appliances), NetFlow, IPSLA, and VPN technologies in an ISP and customer environment.
• Knowledge of security controls to prevent monitor, log, detect, and mitigate information security threats in an ISP and customer environment. (SIEM/IDR, EDR)
• Knowledge of network management protocols including: SNMP, NTP/SNTP, SSH.
• Knowledge of server management, authentication, and monitoring technology including SNMP, ACS, LDAP, RADIUS, AAA in an ISP and customer environment.
• Knowledge of VoIP application and SIP protocol in an ISP and customer environment.
• Ability to think analytically and to problem solve.
• Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
• Ability to read and interpret documents such as schematics, blueprints and circuit diagrams.
• Ability to pay close attention to detail.
• Ability to organize and prioritize multiple work assignments.
• Ability to evaluate, test and repair sophisticated equipment.
• Ability to improve or redesign procedures for specific installation/repair problems.
• Ability to work independently and make sound technical decisions using information at hand.
• Ability to effectively function as a team player.
• Ability to be self-motivated, enthusiastic and passionate about WRT’s sales culture.
• Ability to think progressively and innovatively while quickly grasping and synthesizing new ideas.
• Ability to maintain positive attitude.
• Must be willing to work outside normal hours and on call as required.
• Must have and maintain a valid driver’s license and be insurable by WRT’s insurance carrier.

Education and Experience:
BS in Information Technology or related degree is required plus 3 plus years of hands-on experience in engineering and administering IT networks. Cisco Certifications such as CCNP or CCIE are preferred.

Reporting Requirements:
Reporting location will be negotiable.

Customer Sales and Service Representative

Department: Customer Service
Reports To: Customer Service Manager
FLSA Status: Non-exempt
Deadline to Apply: Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT Careers, PO Box 467, Hazen, ND 58545 by noon on Wednesday, August 4, 2021.

General Summary:
Serves as the primary point of contact for assisting customers with any inquiries, service difficulties or service requests by phone calls, emails, or walk-ins.

Essential Job Functions: 
• Proactively upsell WRT’s products and services by implementing adopted marketing plans and strategies to business and residential customers.
• Assist all customers enthusiastically and innovatively with sales, billing and account inquiries.
• Assist customers regarding concerns with all WRT services and determine solution or dispatch to the appropriate work group.
• Maintain customer records of services.
• Interact and communicate with coworkers to assist in completing customer requests and troubles.
• Receives cash, checks and other tender from customers in payment of bills and purchases, as well as posting customer payments. Consults and balances cash drawer money. Prepares daily bank deposits.
• Perform all computer functions associated with WRT’s billing and customer service orders.
• Take personal responsibility for the quality and timeliness of work and achieve results with good fiscal policy.
• Adapt to the evolving and changing business needs, conditions, and work responsibilities of WRT and the industry.
• Promote organizational mission and goals by influencing others to act in support of ideas, programs, or causes.
• Display an ongoing positive commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work.
• Perform all other related duties as assigned by management.

Knowledge, Skills, and Abilities: 
• Knowledge of company products and services.
• Knowledge of marketing and sales practices and principles.
• Knowledge of company policies and procedures.
• Knowledge of Microsoft Word, Excel and IVUE.
• Knowledge of general office procedures.
• Knowledge of various electronic devices (smartphones, tablets, streaming devices).
• Skill in identifying problems and resolutions.
• Skill in prioritizing and completing multiple projects.
• Skill in operating various office equipment such as personal computer, copier, fax, and telephone systems.
• Skill in oral and written communication.
• Ability to be self-motivated, enthusiastic and passionate about WRT’s sales orientated culture.
• Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
• Ability to organize and prioritize multiple work assignments.
• Ability to pay close attention to detail.
• Ability to read and interpret technical documents.
• Ability to effectively function as a team player.
• Ability to think progressively and innovatively while quickly grasping and synthesizing new ideas.
• Ability to maintain positive attitude.
• Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
• Ability to maintain confidentiality.
• Ability to follow written and oral instructions.
• Ability to work with frequent interruptions.
• Must have a valid driver’s license and be insurable by WRT’s insurance carrier.

Education and Experience:
Associate degree, preferably in marketing, sales, or business-related field, or equivalent work experience.

Reporting Requirements:
Reports to WRT Headquarters in Hazen, ND and must reside within WRT service area.

Apply Now

Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT CAREERS, PO Box 467, Hazen, ND 58545 or careers@wrtc.com.

WRT is an Equal Opportunity Employer

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