Apply Now

A PDF reader such as Adobe Reader is required to open the Application.

Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT CAREERS, PO Box 467, Hazen, ND 58545.

WRT is an Equal Opportunity Employer

SALES ACCOUNT ASSOCIATE

Department: Marketing
Reports To: Marketing Manager
FLSA Status: Exempt
Deadline to Apply: Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT Careers, PO Box 467, Hazen, ND 58545. The position will be open until filled, with the first review of applications on August 16.

General Summary:
This position will be responsible for WRT’s service area South of Interstate 94 to Mobridge, SD and will inform and educate existing and potential WRT customers of our equipment, products and services. The Sales Account Associate is primarily responsible for revenue generation through strategic alliances with new and existing WRT customers. The Sales Account Associate will work closely with potential and existing WRT customers to identify and develop exclusive business development plans to fit the customer’s needs while providing exceptional customer care and follow-up to ensure the best customer experience. To promote an efficient increase in sales and profitability, the Sales Account Associate will be expected to be a self-starter and to be self-motivated as this position works remote 85% or more of the time with a flexible work schedule. Travel within the WRT market service area is required with overnight stays.

Essential Job Functions: 
• Research WRT’s market areas for potential customer of WRT equipment and services.
• Maintain and monitor existing client database and industry developments to identify potential new product opportunities.
• Sell WRT product and services, including, but not limited to telephone systems, camera systems, WAN & LAN services, door access services, IT services, including, cybersecurity managed services, managed firewalls and switches, extended INT, Static IP’s, SIP trunks, Internet, and WRT Cloud voice service.
• Maintain contact with existing customer base and capitalizes on any new sales opportunities within the customer base.
• Follow up with customers following installations and alterations to ensure customer satisfaction.
• Inform and educate existing and potential customers on Company services and equipment.
• Respond directly to customer inquiries and correctly dispatch customer calls to appropriate WRT personnel.
• Primarily responsible for the coordination of proposals and prospective sales to new and existing customers.
• Accurately prepare specifications, proposals, and quotes.
• Assist in product development and provide accurate sales forecasts for new and/or existing products.
• Provide activity and results reports to management, such as daily call reports, weekly work plans, monthly and annual territory analysis, and year to date sales reports.
• Monitor competition by gathering current marketplace information on pricing and products.
• Attend business/chamber meetings and assist as needed in any community promotional event.
• Assist the Marketing Manager in the yearly expanded sales and service budgetary requirements.
• Research and monitor existing client base and industry developments to identify potential new product opportunities
• Assist in cross-functional teams to execute product development plans
• Assist with and/or perform any sales training that is requested by the management team.
• Performs all other related duties as assigned by management.

Knowledge, Skills, and Abilities: 
• Knowledge of telecommunications technology, products and services.
• Knowledge of IT/IP technologies.
• Knowledge of management and sales principles and practices.
• Knowledge of company products and services.
• Knowledge of computer operating systems, hardware and peripheral equipment, understand telco operations and the ability to adapt information services capabilities to telco demands
• Skill in identifying and resolving subscriber problems.
• Skill in oral and written communication.
• Skill in operating various office equipment such as personal computer, various software programs and telephone systems.
• Skill to understand the challenges and problems that customers face so sale opportunities can be identified.
• Ability to overcome obstacles, achieve sales goals, and articulate ideas clearly and concisely in a variety of settings.
• Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner.
• Ability to organize and prioritize multiple work assignments with varying deadlines in an accurate and timely manner.
• Ability to make sound decisions using information at hand.
• Ability to be self-motivated, enthusiastic and passionate about WRT’s sales orientated culture.
• Ability to think progressively and innovatively while quickly grasping and synthesizing new ideas.
• Ability to effectively function as a team player.
• Ability to maintain confidentiality.
• Ability to follow written and oral instructions.
• Ability to pay close attention to detail.
• Ability to work with frequent interruptions.
• Must have a valid driver’s license and be insurable by WRT’s insurance carrier.

Education and Experience:
Associate or Bachelor’s degree is required, preferably in a marketing, telecom, mathematics, or a business related field. Experience in customer service, installation and repair, marketing, or sales experience is preferred.

Reporting Requirements:
Reporting location is negotiable, preferably in the Mobridge, SD area, and must reside within WRT service area.

A PDF reader such as Adobe Reader is required to open the Application.

Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT CAREERS, PO Box 467, Hazen, ND 58545.

WRT is an Equal Opportunity Employer

IT ENGINEER

Department: IT
Reports To: Network Manager
FLSA Status: Exempt
Deadline to Apply: Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT Careers, PO Box 467, Hazen, ND 58545. This position will be open until filled.

General Summary:
The IT Engineer will perform engineering design and implementation functions required on systems both hardware and software for all IT Voice and Broadband systems. This role has a direct impact on the customers’ perception of the quality and value of our IT products, as well as the operational and financial goals. The IT Engineer will play the role of lead engineer on highly technical projects and as on-site expert for troubleshooting complex technical issues.

Essential Job Functions: 
• Responsible for leading the IT designs that consistently deliver performance, reliability, and scalability.
• Responsible for all aspects of technical deployment, including implementation plan, methods of procedures, additional technical resource identification, and execution of work in the allotted timeframe.
• Analyze data and make recommendations for equipment changes based on analysis, including forecasting, trending, and capacity projection in all IP related infrastructure.
• Maintain a record of engineering solutions, such as detailed engineering requirements, detailed reference design, and detailed integration test plan documents and results.
• Take personal responsibility for the quality and timeliness of work and achieve results with good fiscal policy.
• Adapt to the evolving and changing business needs, conditions, and work responsibilities of WRT and the industry.
• Promote organizational mission and goals by influencing others to act in support of ideas, programs, or causes.
• Display an ongoing positive commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work.
• Perform all other related duties as assigned by management.

Knowledge, Skills, and Abilities: 
• Knowledge of routing and switching platforms including BGP, MPLS, ISIS, OSPF and other routing protocols in an ISP and customer environment.
• Knowledge of network security (ACLs, IPsec Tunnels, MFA), firewalls (Security Appliances), NetFlow, IPSLA, and VPN technologies in an ISP and customer environment.
• Knowledge of security controls to prevent monitor, log, detect, and mitigate information security threats in an ISP and customer environment. (SIEM/IDR, EDR)
• Knowledge of network management protocols including: SNMP, NTP/SNTP, SSH.
• Knowledge of server management, authentication, and monitoring technology including SNMP, ACS, LDAP, RADIUS, AAA in an ISP and customer environment.
• Knowledge of VoIP application and SIP protocol in an ISP and customer environment.
• Ability to think analytically and to problem solve.
• Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
• Ability to read and interpret documents such as schematics, blueprints and circuit diagrams.
• Ability to pay close attention to detail.
• Ability to organize and prioritize multiple work assignments.
• Ability to evaluate, test and repair sophisticated equipment.
• Ability to improve or redesign procedures for specific installation/repair problems.
• Ability to work independently and make sound technical decisions using information at hand.
• Ability to effectively function as a team player.
• Ability to be self-motivated, enthusiastic and passionate about WRT’s sales culture.
• Ability to think progressively and innovatively while quickly grasping and synthesizing new ideas.
• Ability to maintain positive attitude.
• Must be willing to work outside normal hours and on call as required.
• Must have and maintain a valid driver’s license and be insurable by WRT’s insurance carrier.

Education and Experience:
BS in Information Technology or related degree plus 3 plus years of hands-on experience in engineering and administering IT networks is required. Cisco Certifications such as CCNP or CCIE are preferred.

Reporting Requirements:
Reporting location will be negotiable.

Apply Now

Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT CAREERS, PO Box 467, Hazen, ND 58545 or careers@wrtc.com.

WRT is an Equal Opportunity Employer

A PDF reader such as Adobe Reader is required to open the Application.

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