Apply Now
Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT CAREERS, PO Box 467, Hazen, ND 58545.
WRT is an Equal Opportunity Employer
A PDF reader such as Adobe Reader is required to open the Application.
SEASONAL TECHNICAL SUPPORT ANALYST ASSISTANT
| Department: Network Reports To: Network Manager FLSA Status: Non-exempt Deadline to Apply: Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT Careers, PO Box 467, Hazen, ND 58545 by Noon on Friday, May 27, 2022.. General Summary: Assists with maintenance and updating of company equipment. Updates customer Internet account information as appropriate. May provide customer service and technical support to Internet customers. Assists with various other duties of the Internet area. Also assists the Engineering Department with scanning, recordkeeping, and general duties. Essential Job Functions: • Provide technical support on all WRT product and services to external and internal customers by answering phone calls, gathering relevant information, and troubleshooting and resolving problems and issues. • Perform all record keeping functions as directed, including but not limited to, detailed comments on service orders, trouble tickets, time sheets, work report, expense reports, updates to plant records and updating customer account information as appropriate. • Configure equipment to activate product and services for WRT customers. • Assist customers with computer system setup and related devices. • Proactively upsell WRT products and services. • Maintain and ensure security of all WRT computers. • May install IP network devices. • Assist with scanning documents. • Input map and record data accurately and efficiently into designated software programs. • Assist with map and records comparison and clean-up • Process GPS files and inserts data into maps and records. • Take personal responsibility for the quality and timeliness of work and achieve results with good fiscal policy. • Adapt to the evolving and changing business needs, conditions, and work responsibilities of WRT and the industry. • Promote organizational mission and goals by influencing others to act in support of ideas, programs, or causes. • Display an ongoing positive commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work. • Perform all other related duties as assigned by management. Knowledge, Skills, and Abilities: • Knowledge of computer operating systems. • Knowledge of Microsoft office suite. • Skill in operating various equipment including scanners and printers. • Knowledge of LAN/WAN technology and computer hardware and software. Knowledge of Internet protocols such as TCP/IP and hardware devices such as modems, switches, routers, servers, firewalls, etc… • Knowledge of company products and services. • Skill in operating various equipment including scanners, digital cameras, CD writers, printers, modems, etc. • Skill in problem solving and resolution. • Ability to read and pay close attention to detail • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner. • Ability to organize and prioritize multiple work assignments. • Ability to read and interpret technical documents. • Ability to pay close attention to detail. • Ability to effectively function as a team player. • Ability to be self-motivated, enthusiastic and passionate about WRT’s sales culture. • Ability to think progressively and innovatively while quickly grasping and synthesizing new ideas. • Ability to maintain a positive attitude. • Must have a valid driver’s license and be insurable by WRT’s insurance carrier. Education and Experience: Student enrolled or degree in computer science, computer information systems or related field. Reporting Requirements: Negotiable. |
A PDF reader such as Adobe Reader is required to open the Application.
Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT CAREERS, PO Box 467, Hazen, ND 58545.
WRT is an Equal Opportunity Employer
TECHNICAL SUPPORT ANALYST
| Department: Network Reports To: Network Manager FLSA Status: Non-exempt Deadline to Apply: Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT Careers, PO Box 467, Hazen, ND 58545. The review of qualified candidates will commence on May 20, 2022. This position will be open until filled. General Summary: Perform technical support functions in an efficient and proficient manner to effectively provide accurate and timely information to customers on all WRT product and services, resolving external and internal customer issues in an ever-changing environment. Essential Job Functions: • Provide technical support on all WRT products and services to external and internal customers by answering phone calls, gathering relevant information, troubleshooting, and resolving problems and issues. • Research complex problems and issues to determine solutions. • Perform all record keeping functions as directed, including but not limited to, detailed comments on service orders, trouble tickets, time sheets, work reports, expense reports, updates to plant records and updating customer account information as appropriate. • Configure equipment to activate product and services for WRT customers. • Assist customers to setup/configure devices to get them connected to Wi-Fi/Internet and email. • Work with vendors of internal software systems that configure product and services. • Proactively upsell WRT products and services. • Maintain and ensure security of all WRT devices. • May install IP network devices. • May develop and conduct training programs for employees and customers. • Take personal responsibility for the quality and timeliness of work and achieve results with good fiscal policy. • Adapt to the evolving and changing business needs, conditions, and work responsibilities of WRT and the industry. • Promote organizational mission and goals by influencing others to act in support of ideas, programs, or causes. • Display an ongoing positive commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work. • Perform all other related duties as assigned by management. Knowledge, Skills, and Abilities: • Must have and maintain CompTIA A+ certification. • Skills to obtain and maintain CompTIA Network+ certification. • Skills to obtain and maintain the Cisco CCNA certification. • Must have and maintain a valid driver’s license and be insurable by WRT’s insurance carrier. • Knowledge of Web technologies, technical languages, browsers, search procedures, search engines, platforms, and applications. • Knowledge of LAN/WAN/Wi-Fi technology and computer hardware and software. • Knowledge of Internet protocols such as TCP/IP and hardware devices such as switches, routers, servers, firewalls. etc. • Knowledge of telecommunications billing, customer service and plant functions. • Knowledge of company products and services. • Knowledge and skill in operating technology gadgets including scanners, digital cameras, OTT devices, printers, and applications, etc. • Skill in problem solving and resolution. • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner. • Ability to organize and prioritize multiple work assignments. • Ability to pay close attention to detail. • Ability to read and interpret technical documents. • Ability to effectively function as a team player. • Ability to be self-motivated, enthusiastic, and passionate about WRT’s sales culture. • Ability to think progressively and innovatively while quickly grasping and synthesizing new ideas. • Ability to maintain positive attitude. Education and Experience: Two years of specialized training or degree in computer science, computer information systems, or related field is required. One to two years of experience in customer service preferred. Reporting Requirements: Negotiable. |
A PDF reader such as Adobe Reader is required to open the Application.
Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT CAREERS, PO Box 467, Hazen, ND 58545.
WRT is an Equal Opportunity Employer
CONSTRUCTION ASSISTANT [full-time]
| Department: Construction Reports To: Construction & Engineering Manager FLSA Status: Non-exempt Deadline to Apply: Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT Careers, PO Box 467, Hazen, ND 58545. This position will be open until filled. General Summary: Assists in the construction, installation, and modification of OSP facilities, network facilities and equipment located at the customer premise. Required to locate and GPS network facilities locations. Position requires travel throughout the WRT service territories with occasional overnight stays. Essential Job Functions: • Assists in installation and maintenance of NID housings, pedestals, fiber cable, handholes and grounding solutions. • Works with hand tools, motorized tools, vehicles, and trailers. • Assists in installation, service, and removal of network facilities and equipment. • May assist other departments with the installation and maintenance of security system, surveillance system, key systems, and other CPE equipment. • Performs limited splicing and testing of basic drop cables. • Completes all necessary installation and repair related forms and reports. • Reads and understands utility maps, prints, and aerial imagery to assist in identification of underground fiber assets. • Operates handheld detection equipment in the designed manner. • Works in all types of terrain and hazards (grass, gravel, ditches, etc.), all types of environments (construction sites, highways, industrial, private property, etc.) and all types of weather conditions. • Drives extensively and gets in-and-out of vehicle repeatedly, may walk several miles per day. • Marks the location of underground fiber assets on roadways, private property, and other locations, as appropriate and needed, using required spray paints, flags and other equipment. • Accurately and consistently wears safety gear and operates safety equipment as appropriate and required. • Operates handheld GPS units in the designed manner. • Take personal responsibility for the quality and timeliness of work and achieve results with good fiscal policy. • Adapts to the evolving and changing business needs, conditions, and work responsibilities of WRT and the industry. • Promotes organizational mission and goals by influencing others to act in support of ideas, programs, or causes. • Displays an ongoing positive commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work. • Performs all other related duties as assigned by management. Knowledge, Skills, and Abilities: • Knowledge of fiber facility construction process and procedure. • Knowledge of telecommunications plant operations and maintenance. • Knowledge of company products and services. • Knowledge of company policies and procedures. • Skill in working with IVUE and Microsoft office software. • Skill to read and interpret documents such as maps, staking sheets, and operating and maintenance manuals. • Skill in using mechanical and electric power tools. • Ability to lift a minimum of 60 lbs. • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner. • Ability to organize and prioritize multiple work assignments. • Ability to pay close attention to detail. • Ability to read and interpret technical documents. • Ability to effectively function as a team player. • Ability to be self-motivated, enthusiastic, and passionate about WRT’s sales culture. • Ability to think progressively and innovatively while quickly grasping and synthesizing new ideas. • Ability to maintain positive attitude. • Must have a valid driver’s license and be insurable by WRT’s insurance carrier. Education and Experience: High school diploma or equivalent. Reporting Requirements: Reports to WRT Headquarters in Hazen, ND. |
A PDF reader such as Adobe Reader is required to open the Application.
Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT CAREERS, PO Box 467, Hazen, ND 58545.
WRT is an Equal Opportunity Employer
IT ENGINEER
| Department: IT Reports To: Network Manager FLSA Status: Exempt Deadline to Apply: Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT Careers, PO Box 467, Hazen, ND 58545. The review of qualified candidates will commence on May 20, 2022. This position will be open until filled. General Summary: The IT Engineer will perform engineering design and implementation functions required on systems both hardware and software for all IT Voice and Broadband systems. This role has a direct impact on the customers’ perception of the quality and value of our IT products, as well as the operational and financial goals. The IT Engineer will play the role of lead engineer on highly technical projects and as on-site expert for troubleshooting complex technical issues. Essential Job Functions: • Responsible for leading the IT designs that consistently deliver performance, reliability, and scalability. • Responsible for all aspects of technical deployment, including implementation plan, methods of procedures, additional technical resource identification, and execution of work in the allotted timeframe. • Analyze data and make recommendations for equipment changes based on analysis, including forecasting, trending, and capacity projection in all IP related infrastructure. • Maintain a record of engineering solutions, such as detailed engineering requirements, detailed reference design, and detailed integration test plan documents and results. • Take personal responsibility for the quality and timeliness of work and achieve results with good fiscal policy. • Adapt to the evolving and changing business needs, conditions, and work responsibilities of WRT and the industry. • Promote organizational mission and goals by influencing others to act in support of ideas, programs, or causes. • Display an ongoing positive commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work. • Perform all other related duties as assigned by management. Knowledge, Skills, and Abilities: • Knowledge of routing and switching platforms including BGP, MPLS, ISIS, OSPF and other routing protocols in an ISP and customer environment. • Knowledge of network security (ACLs, IPsec Tunnels, MFA), firewalls (Security Appliances), NetFlow, IPSLA, and VPN technologies in an ISP and customer environment. • Knowledge of security controls to prevent monitor, log, detect, and mitigate information security threats in an ISP and customer environment. (SIEM/IDR, EDR) • Knowledge of network management protocols including: SNMP, NTP/SNTP, SSH. • Knowledge of server management, authentication, and monitoring technology including SNMP, ACS, LDAP, RADIUS, AAA in an ISP and customer environment. • Knowledge of VoIP application and SIP protocol in an ISP and customer environment. • Ability to think analytically and to problem solve. • Ability to communicate with co-workers and various business contacts in a professional and courteous manner. • Ability to read and interpret documents such as schematics, blueprints and circuit diagrams. • Ability to pay close attention to detail. • Ability to organize and prioritize multiple work assignments. • Ability to evaluate, test and repair sophisticated equipment. • Ability to improve or redesign procedures for specific installation/repair problems. • Ability to work independently and make sound technical decisions using information at hand. • Ability to effectively function as a team player. • Ability to be self-motivated, enthusiastic and passionate about WRT’s sales culture. • Ability to think progressively and innovatively while quickly grasping and synthesizing new ideas. • Ability to maintain positive attitude. • Must be willing to work outside normal hours and on call as required. • Must have and maintain a valid driver’s license and be insurable by WRT’s insurance carrier. Education and Experience: BS in Information Technology or related degree plus 3 plus years of hands-on experience in engineering and administering IT networks is required. Cisco Certifications such as CCNP or CCIE are preferred. Reporting Requirements: Reporting location will be negotiable. |
Apply Now
Apply online at www.westriv.com or send applications/resume and applicable certifications to WRT CAREERS, PO Box 467, Hazen, ND 58545 or careers@wrtc.com.
WRT is an Equal Opportunity Employer
A PDF reader such as Adobe Reader is required to open the Application.